Recently I was in need of a curl defining leave-in conditioner so I decided to seek help from my friendly neighborhood product specialist at Ricky’s Beauty Supply store. I have to preface this tale be saying that in the past I have found the sales people at Ricky’s (various locations) enthusiastically helpful and full of information about the products they carry. Now I don’t know if Mars was in retrograde, the moon was full, or the two female clerks had been working with each other long enough to sync their PMS cycles, but on this day I was highly disappointed.
So I enter the store, it was completely empty. I went to the hair care section and began to scan my choices. Lost in the labels I sought help, I spied a clerk re-stocking a shelf about ten feet away,
“Excuse me, I was wondering if you could help me?”
She looked over at me, without moving a muscle and I suppose that since she was looked at me, I was to infer that she was listening.
I waited a beat just to see if she would make a move to get up and actually engage me but…no.
“Could you come over here?” I asked- yes I had a tone in my voice; you know that I did because you could almost hear it in this written word. She rose with a slight huff that implied a slight annoyance at having to …I don’t know…do something…
When she finally reached me I presented my query. “I am looking for a leave-in curl definer, which could you recommend?”
She sighed, and thought,
“Well” she said sounding as if she was in desperate need of a B-12 shot “I use this.” She picked up a bottle. I waited for more information, like perhaps a why, or a what made it different, better…nothing. Finally I asked her about another product I had heard about,
“Yeah, that’s good too.”
“Because…I mean what is the difference between them….”
She looked at me with a vacancy sign flashing in her eyes, oh yeah there were many rooms available in that hotel. I searched her face for signs of life- screw intelligence.
“It can leave a film” she said like some of my student when their answer is more of question in hopes of…
Okay so after I pulled the front two molars, I was pretty sure that there were no wisdom teeth to extract in her case. I was frustrated, and started to break.
“There is a shelf full of product here that say they do want I want, there has to be some difference between them, can’t you tell me anything?”
It was like ringing the bell on the concierge’s desk when the “Gone Fishing” sign is out.
I was through with her, useless.
“You know what? You’re a bit passive about helping me, is there anyone else who might know?” she pointed to the women behind the counter, counting bottles. Again there is no one in the store, we are in the middle of a Re-Depression and I am trying to purchase something you would think that in the interest of job security there might be more urgency. Ummm…no.
“Excuse me.” I begin to young woman’s narrow back, she turned around and immediately I see that the neon light in her eyes is doing that flickering dance they do right before dying out, you know that intermittent flashing that can give an epileptic a seizure?
I reiterate my desire to her. Nothing. I ask her if she had a sample of the product Zombie #1 suggested. She routs through a drawer and has none. She looks at me as if to say “What! What else do you want?”
“Can you make any suggestions?”
“You can look back there on the shelf, all of the conditioners are back there”
I had had it.
“I was just back there, can you come out from there and help me?”
She huffs, and begins to come from behind the counter when she bumps into a guy whom she quickly passed off the pesky task of WORK to. Now you have to understand that this gentleman was standing not a foot from her when I told her what I needed, so you might be able to understand my irascibility when he ask what I needed!
I was done, done with these passive, lazy ass people who were supposed to be at work, who were supposed to be their to provide information, and sell things – but who were acting as though they couldn’t be bothered, and can’t seem to understand why the hell you are interrupting them from whatever they are NOT doing.
I abhor bad service, and I abhor people who make it your problem that they hate their jobs! I what to slap the audacity off of the faces of cashiers who hold conversations with one another as they check you out slower than Canadian Molasses moves in the dead of Winter, and then drop your change for not watching what they are doing. I am sick of bad service, no I am sick at people not taking pride in their work, no matter how “menial” it might seem it’s necessary, it needs to be done which makes it important. With the economic condition we’re in everybody who has a job to go to better be damned grateful. Everybody should be tap dancing during rush hour because they have a place to rush to!
Sorry but I had to get it out. Look all I’m saying is:
If you’re at work- be at work, do your job! If you’re in the service industry, SERVE! You can’t work at the information desk and get pissed when someone asks you a question. If you don’t like your job, find another (and- good luck with that these days LMAO), otherwise, suck it up like everyone else and then after your shift go get a cocktail like everyone else, and just hope that you bartender doesn’t have a shitty attitude!
Sunday, March 22, 2009
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